The short version.

1. Booking

You choose a tour, suggest three dates and pay online. Your booking is confirmed once I have agreed a date with you and the museum. If none of your dates works and we cannot find another one together, you get your money back in full.

2. Price and payment

A private tour in English costs 150 € for a group of up to 15 people. Museum admission is not included and is paid on site. Under § 19 of the German VAT Act (small business), no VAT is charged. Payment is processed by Mollie B.V., Amsterdam, by credit card, Apple Pay, Google Pay, PayPal or SEPA direct debit, depending on your choice. For groups of more than 15 people I am happy to make an individual offer.

3. Rescheduling

Up to 48 hours before the agreed date, the tour can be moved to a new date free of charge. Payments already made are carried over.

4. Cancellation

You can cancel at any time by email. The following rates apply to the agreed fee:

• up to 14 days before the tour: free of charge
• from 14 days to 48 hours before the tour: 50 %
• less than 48 hours before the tour, or if you do not show up: 100 %

You are free to show that no loss, or a much smaller one, has occurred. If I cannot lead the tour for reasons on my side, for example illness, I will offer a new date; if we cannot agree one, you receive a full refund.

5. Right of withdrawal

For leisure services booked for a specific date there is no statutory right of withdrawal (§ 312g (2) no. 9 German Civil Code). The cancellation terms above apply instead.

6. During the tour

Please follow the house rules of the museum and the instructions of its staff. Photos, sound or video recordings of the tour require my prior consent.

7. Governing version

German law applies. This page is a summary for convenience; the legally binding version is my German Allgemeine Geschäftsbedingungen (AGB). Questions? Write to gordon.prager@googlemail.com.